Privacy Policy
Freud Communications Limited and Freuds Republic Limited (collectively "We") are committed to protecting and respecting your privacy. Depending on the context, either Freud Communications Limited or Freuds Republic Limited will act as the data controller. For general processing activities, Freud Communications Limited is the data controller. In the context of insights and research projects Freuds Republic Limited is the data controller.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which we will process any personal data we collect from you, or that you provide to us, including via our site (republic-london.com) or by participating in any insight or research projects managed by us for our clients. Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We May Collect From You
We may collect and process the following data about you:
• Information you give us. You may give us information about you by filling in forms on our site (republic-london.com) or by corresponding with us by phone, e-mail, during a focus session or otherwise. This includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
• Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
Uses Made of the Information
We use information held about you in the following ways:
Information you give to us. We will use this information:
• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data);
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Information we collect in connection with our insights and research projects
As an insight and strategy consultancy, we carry out research on behalf of our clients. We do so in accordance with applicable laws, as well as relevant industry standards and codes of practice (such as the Market Research Society (MRS) Code of Conduct).
We typically work with recruiters who help us find respondents for our specific research projects. We will receive personal data relating to those respondents either from the recruitment agency, or from the respondents themselves. The information we collect relating to respondents will vary depending on the nature of the research we are undertaking, but will generally include respondents' names, contact information and their responses to the questions we (or the recruiter) asks them.
Generally, the recruiter will only share as much personal data with us as we need to perform our research and to report back to our client, and we will anonymise and aggregate personal data in the report we share with the client who has commissioned us to carry out the research.Note that we, or the recruiter, may also record focus groups and share those recordings with the relevant client, where we have your consent to do so.
We will retain respondents' personal data for such defined period of time as we agree with our clients, or as otherwise recommended by the MRS Code of Conduct.
From a data protection perspective, we and the recruiter are generally independent (or sometimes joint) controllers of your personal data. Our client may also be a controller of your personal data. We will have arrangements in place between us to ensure that we handle all personal data in accordance with data protection laws.
Respondents participate in our research projects voluntarily. When respondents sign up, they will be provided (either by us or the recruiter) with more specific information about the project and how their personal data will be handled in connection with it. At that point, recipients will be asked to consent to the processing of their personal data in connection with the research. Our client's identity is typically not disclosed to recipients until the end of their participation in the research, as agreed with the client and in accordance with the MRS Code of Conduct.
Disclosure of Your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Freuds or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Freuds, our customers, or others.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom ("UK") or the European Economic Area ("EEA"). It may also be processed by staff operating outside the UK or the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Rights
Under certain circumstances, by law you have the right to:
• Request access to your personal data (commonly known as a data subject access request). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
• Data portability. You may request us to receive the personal data that concern you. You may also request us to send this personal data to a third party, where feasible. You only have this right if it regards personal data you have provided to us, the processing is based on consent or necessary for the performance of an employment agreement between you and us, and the processing is done by automated means.
• Right to withdraw consent. Where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO) You can contact them via this link.
If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us at helpdesk@freuds.com.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments andrequests regarding this privacy policy are welcomed and should be addressed toour email: helpdesk@freuds.com or our office address: 1 Stephen Street, London, England, W1T 1AL